Refund and Returns Policy

We understand that circumstances may vary, and our commitment to customer satisfaction extends to a 30-day free return policy for UNOPENED and UNUSED products. This grants you a generous 30-day window after receiving your item to request a return for reasons such as remorse or if the item is defective.

To qualify for a return, your item must remain in its original condition—unopened and in its original packaging. Whether it’s due to a change of heart or a defective product, we’re here to assist you.

Please ensure you have the receipt or proof of purchase available. Initiating a return is a breeze; simply contact us at support@tenthmobile.com. 

Upon approval of your return request, we’ll promptly provide you with a return shipping label and comprehensive instructions on where and how to dispatch your package. You will return the item by mail to us using the shipping label we send you. This will be of no cost to you.

It’s important to note that items sent back to us without prior return authorization will not be accepted.

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

  • We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days.

Please remember that, it can take some time for your bank or credit card company to process and post the refund too

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